Providing Excellence And Professionalism In Community Association Insurance Services Since 1991
Roy Palacios Insurance Agency
Specializing in Common Interest Development Insurance Services
Types of Coverages
Liability– Premise & Operation/Personal Injury/Parking Area
Fidelity Bond Coverage Includes Management Company
Directors & Officers Includes Management Company/Past & Present Board Members & Discrimination
High Rise Specialty Programs
What to Expect
Most Proposals Prepared in 24 hours
Coverage Includes Management Company
Association Legal Documents reviewed to maintain compliance with CC&R’s and Civil Code
Coverage for Developer Controlled Boards
Customized Data Base to handle the most Complicated Communities
Seamless Phase Annexation Integration
Complicated Proposals Provided at no Cost 24 Hour Turn Around
Complicated Phasing Schedules Prepared by your Specifications
Able to Handle all CID Product Types
Roy Palacios Insurance Agency (RPI) opened its doors in 1991 as A Farmers Insurance Agency with a focus on personal lines and life insurance products and experienced immediate success. RPI is proud to be a Farmers Insurance agency because it believes the company is customer focused and will adapt to the changing needs of the clients we
In 1993, RPI launched its commercial division together with state-of-the-art operational systems to ensure optimum process efficiency. In the same year, RPI also created and implemented a marketing plan with specific emphasis on HOA habitational products. The plan included free educational services to enhance its clients’ and prospects’ knowledge of the products it offered and the benefits to them.
As a direct result of consistent and personalized customer service, RPI presently provides insurance services to 500+ homeowners associations in California and Nevada and maintains a stellar 95% annual retention rate that is reflective of a very high customer satisfaction score. RPI’s high standards and performance excellence
Don’t take it from us
Here’s what our clients have to say about us
“The team at Roy Palacios Insurance Agency have always been so kind and helpful. I’ve worked with Roy and his staff for over 10 years and I’ve always had a positive experience. They are conscientious of my time and my clients, always providing excellent service in communication, explanation of benefits and available whenever I need them. They have been a great partner!”
Director of Community
Property Management Professionals
“I have had the pleasure of working with Roy Palacios Insurance Agency for over a decade. The property management industry can be one with quick deadlines and demanding needs and Roy Palacios and his team have never let me down. Their entire team is professional, kind, educated and always eager to serve their clients and communities in any way that they can. I have been through two insurance claims with their firm and am thrilled to report that both claims were resolved in a timely manner with the utmost of care. I would recommend Roy Palacios Insurance Agency to anyone who is looking for quality service and professional care.”
VP of Management Services
Powerstone Property Management
“Roy Palacios Insurance has been great to work with over the course of many years for many of the HOA’s we service. Available, friendly and able to think out of the box with unique situations, they have been a great resource to both our managers and boards of directors.”
VP of New Community Development
The Management Trust
Honesty, Humility, and Courage.
Care and Concern – Acting in others best interest while seeking the mutual benefit of Farmers Insurance and our agency.
Produce and Accomplish – Being viewed as an authority in our chosen industry through product knowledge and research.
Getting the Right Things Done – Achieving the desired objectives by taking responsibility and expecting to succeed.
Meet Our Team
26081 Merit Circle, Suite 101, Laguna Hills CA 92653 | Phone: (949)582-0964 | Fax:(949)582-0655
California – Nevada – Oregon – Arizona